The program is designed to automatically back up user-generated content including text documents, spreadsheets, financial documents, photos, music, etc. The encrypted files are stored on 15-drive RAID 6 storage arrays. (This of course requires that the user's computer be continually connected to the internet, and the speed of the internet connection will impact system performance.) Data is transmitted to the servers using a secure SSL link. ![]() Each file is compressed and encrypted using a 128-bit Blowfish encryption before it is sent to remote servers at the company's data centers via the Internet. This client software automatically seeks out new and changed files on the user’s computer and backs them up using incremental backup. Product details Ĭarbonite Online Backup installs a client software program on the user’s computer that operates continuously in the background. Īt one time in its history, Carbonite was named "Best Windows Backup Tool" by Lifehacker, "Labs Winner" by PC Pro, and "Editor's Choice" by NextAdvisor, but received only "two mice" in a MacWorld review putting it second to last. Previously, all online backup services were priced by the gigabyte many other vendors have since changed to an unlimited model.Ĭarbonite offers two separate lines of products: Carbonite Home and Home Office for individuals, families, and one- or two-person businesses and Carbonite Small Business for businesses with three or more computers. Carbonite was the first such service to offer unlimited backup space for a fixed price. It is named after carbonite, the fictional substance used to freeze Han Solo in Star Wars: The Empire Strikes Back. It backs up documents, e-mails, music, photos, and settings. In 2019 it was acquired by Canadian software company OpenText. is an American company that offers an online backup service, available to Windows and macOS users. So how much time do you have for this? Or you can just pay them $99 for them to ship you a hard drive with your files on it.Carbonite, Inc. Restore is broken, at Carbonite, and they won't fix it but they will happily spend your time on support calls to identify their bugs and find workarounds. ![]() And if it's still not working, we'll escalate to Tier 3 support." So backup is working (? Maybe? How would anyone know?!). If you want to go folder by folder, looking through your files on their website to recover the important ones, and pick out the empty files to remove them from the list of files to be downloaded, you have more patience than me! Oh, and the rep stressed to me that although the Carbonite download function says it can handle up to 5000 files at once, "smaller downloads are better!" "Can't stress this enough, smaller downloads are better!" "And if you have any ongoing problems with your downloads, please reply to my email and we'll spend the time to go through it and be sure that the website is working for you. If you are trying to download a bunch of your files and some of them happen to be empty files, the downloaded ZIP file Carbonite gives you will be invalid. If you are trying to access your files from Windows to Mac or vice versa, you'll have to download them bit by bit, rather than all at once. I just spent a half hour on the phone with the Carbonite support rep. Which means it's really hard and painful to recover your files when you want them.
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